Frequently asked questions

By logging into your account you will find all the products saved as favorites, and you can easily proceed to purchase them by selecting the size, dimensions or model you want and adding it to your cart.  

If you need help with placing your order, technical support or if you have any questions about any of the items in our catalogue, you can contact our customer service department at info@greenlandmx.com or by phone at (+34) 947 593 907 from 10:00 a.m. to 5:00 p.m. Our colleagues will be happy to assist you in any way possible.  

You can use the search engine located at the top of the page by entering the name of the product or the reference number.  

If you are looking for an accessory or spare part for a specific motorcycle, you can use the product filter situated on the product page by entering the brand, year and model of the motorcycle. The results will show all the products compatible with that motorcycle.  

If you have a customer account and want to speed up your search, you can add as many motorcycles as you want to your Garage and select them directly in the product filter to show all products compatible with your motorcycle model. 

You can also find all the original spare parts for your motorcycle in our catalogue. Consult the exploded-view drawing of your motorcycle and add all the parts you need to your cart. 

Having such an extensive catalogue, we sometimes use a generic photo because we cannot have photos of all items and spare parts available. 

Of course. In case a product is temporarily out of stock, you can request to be notified by email when the product is back in stock in our store.  

Click on the "Notify me" button on the product page and indicate the email where you want to receive the notification. As soon as the product is available again, you will receive an automatic email informing you, with a direct link to the product to buy it. 

If you are thinking of configuring a transmission kit, at GreenlandMX we give you the possibility to do it in 3 easy steps:

1. The first thing you have to do is to access the category Motorcycle Parts > Final Drive> Front Sprockets, through the menu on the header. 
2. Select the bike model for which you want to configure your new transmission kit. 
3. Choose the sprocket that best suits your needs. Once you have accessed the product page, scroll down to the bottom to discover the savings packs configured for your bike, according to the sprocket chosen in the previous step. 

Making a purchase on GreenlandMX is quick and easy. Search for the item using the filters available, or search the product by name or reference in the search engine, add it to your cart, and continue with your purchase as normal. 

Here you can see all the steps on how to make a purchase

It is not necessary. You can buy as a guest, although from GreenlandMX we recommend you to create an account when you place an order so that the tracking is easier and you can have your purchase history and your favourites. 

Here you can see how to create an account.

Next to the size selector on the product page you will find a link to your corresponding Size Guide.  

If you have any further questions, we recommend that you contact our customer service department. 

Yes, as long as the order is not being prepared. Similarly, if the order has been paid through Paypal, no change of destination is possible. If you wish to modify these details we will have to cancel the purchase so that you can place the order again with the desired address.

We recommend that you contact our customer service department as soon as possible to check the status of your order.

Due to Brexit, and the resulting new custom regulations, delivery to UK takes 5 to 10 working days. 

Door to door service.  

*Please note that these deadlines may be affected for reasons beyond GreenlandMX's control.

Due to Brexit, and the resulting new custom regulations, delivery to UK takes 5 to 10 working days. 

*Please note that these deadlines may be affected for reasons beyond GreenlandMX's control.

Of course. Once the order leaves our facilities, you will be informed of the transport company, and you will be provided with a tracking tool to track your order at any time. 

Of course, we ship all over the world. Just keep in mind that if you want to send the order to Spain you must place it on www.greenlandmx.es, to ship it to France, on www.greenlandmx.fr, to ship it to Italy, on www.greenlandmx.it, to ship it to Germany, on www.greenlandmx.de. For all other destinations, you can place your order on www.greenlandmx.com. 

As soon as you notice that there has been a problem with your order, contact our customer service and we will help you manage the incident with the transport company. 

Of course. Please provide the person’s complete name and delivery address during the buying process and we will ship the order directly to his/her door.  

If, for whatever reason, the recipient wants to return all or some of the products received, he/she must contact our customer service department to process the return. 

We are currently unable to ship gift-wrapped products. 

In case of receipt of damaged or defective goods, the customer must notify us of transport damage or incomplete goods within 24 -48 hours of receipt of the order.

You can check all the available options and conditions for your orders to the European Union and International, here.

Free Shipping is available for orders over 99€, 150€, or 250€ (VAT included). Please check the specific conditions for each country. 

For orders below €99, €150, or €250 (VAT included) and for special countries, shipping costs will be charged to the customer. 

You can check all the available options, conditions and rates here

Currently you can place orders to various countries and areas in Europe and even to international countries.

You can make your orders with UPS, UPS Express, Correos Express and DHL Express.

You can check the conditions here.

Yes, as long as the order is not in the process of being prepared.  

We recommend that you contact our customer service department as soon as possible to check the status of your order. 

If the products you have received are not correct, or any references are missing, please contact our customer service department as soon as possible and we will review the incident. 

In case of receipt of damaged or defective goods, the customer must notify us of transport damage or incomplete goods within 24 -48 hours of receipt of the order.

No, we are sorry. Customised products are products made at the express request and following the instructions of a customer, so we do not accept changes or returns. 

If you have made a mistake in any value or colour of your customisation, please contact our customer service as soon as possible. If your order has not yet been processed, we may be able to modify or correct the customisation. 

If you order GreenlandMX to carry out the return, the cost of returning the product(s) will be charged to the customer. This amount is 18€.

Returns of large or heavy products will generate additional charges depending on the weight or volume.

If you have any additional questions or require further clarification, please do not hesitate to contact our customer service. 

Once we have received the return and the perfect condition of the goods has been verified, we will refund the purchase price within a maximum period of 6 to 14 days upon their receipt. 

The products must be returned in perfect conditions. 

Likewise, the original packaging of the product must be in perfect conditions without any broken parts, dirt, shipping labels or packaging tape and well protected. 

If it is not possible to return the goods in the original packaging and in perfect conditions, the goods will suffer a depreciation. The company reserves the right to refuse and return to the customer products that do not meet these requirements. In this case, the cost of the return shall be borne by the customer. 

Please note that the merchandise must be returned in perfect condition, without having been modified, used, or tampered with. The original packaging of the product must be in perfect condition, undamaged, without dirt, seals or adhesive transport tape and well protected. Make sure to protect the goods well when preparing the return.  

Private customers are entitled to a period of 30 calendar days to notify their intention to return one or more products of their order, with the exception of OEM Parts. In this case, the return period will be 14 calendar days.

To request a return, follow the instructions here.

At GreenlandMX we offer our customers a period of 30 calendar days to make a return, instead of the 14 days provided by law. 

To make a return, you must access your user account, click on the "My orders" section where all orders are displayed. Select the order, on which you want to initiate the return request and click on the "Return" option. 

See the conditions here

Private customers are entitled to a period of 30 calendar days to notify their intention to return one or more products of their order, with the exception of OEM Parts. In this case, the return period will be 14 calendar days. 

To request a return, follow the instructions here.

The products must be returned in perfect conditions.

Likewise, the original packaging of the product must be in perfect conditions without any broken parts, dirt, shipping labels or packaging tape and well protected.

If it is not possible to return the goods in the original packaging and in perfect conditions, the goods will suffer a depreciation. The company reserves the right to refuse and return to the customer products that do not meet these requirements. In this case, the cost of the return shall be borne by the customer.

You can consult our complete return policy here

If you already have an account, simply enter your email and password after clicking on the My Account icon located at the top menu and you will be able to access your profile. 

If you don't remember your password, you can request to reset it quickly and easily. 

If you are logged in, from My Account, 

If you are not logged in, you can select it on the PLP pages (Product Listing Page). 

In the "My garage" section you can select your motorcycle or motorcycles by adding the brand, disciplines, year and model. You can add as many as you have or want to add. 

You can modify much of your data except for your email. If you want to modify or delete your account, please contact our customer service department.  

You can add as many addresses as you want to your account. Click on "Add address" and enter the information in the different fields, such as street, number or postal code. 

You can mark an address as “Default” so that it automatically appears when placing an order. 

You can ship your orders wherever you want to. Simply check that the destination address is correct during the buying process and save it to your address book for future orders.  

You can check your order history whenever you want to from your account. Log in by entering your email and password and access the "Orders" section. By clicking on each order, you will find the corresponding order details. 

If you want to delete all your data as well as your customer account, please contact our customer service department and we will process your request. 

Knowing your preferences helps us to provide you with a better service, adapting our communication and recommendations according to your interests. That's why we offer you the possibility of indicating which sports you like, which motorcycle make or model you fancy, or what type of content you want to receive. You can fill in, modify or delete your preferences at any time from your account, in the Preferences section. 

If you want to be the first to know about our new products and offers, keep up to date with all communications, you can sign up for our newsletter by entering your email at the bottom of this page, or by logging into your account and clicking on subscribe. 

You can easily unsubscribe whenever you want. 

If you sign up for our newsletter you will be the first to find out about all the offers and new products in our catalogue, and you will be able to access exclusive raffles that we offer to our customers. 

Create your user account easily and immediately. 

To do this, enter your first name (without surname) in the registration form ; your contact e-mail; enter a password of your choice and confirm it; enter a telephone number; indicate your gender and, finally, accept our data protection policy. 

If you already have a user account, but do not remember your password, you can request a new one from the login screen by clicking on the link Forgot your password

If you need to change your password or can't remember it, click on "Forgot your password?" to reset it successfully. 

If you need to change your password or can't remember it, click on Forgot your password

At GreenlandMX we take the security of your data very seriously, so we will not share any personal information that is not absolutely necessary to provide you with a quality service. You can consult our privacy policy whenever you want here.  

If you have any questions, you can consult our customer service department whenever you need to. 

Currently, we do not offer this possibility, sorry.  

If you are unable to complete your purchase due to an error in the payment gateway, we recommend that you contact our customer service department indicating the error code or type of error that appears on the screen. This way we can quickly identify the error and try to help you as quickly as possible. 

If you want us to send you an invoice, log in to your account and in the “Orders” section click on the corresponding order number. You will find the button “Request Invoice” and it will be automatically sent to your email address used during the purchase. 

If you do not have a GreenlandMX account, please contact our customer service department. 

The payment methods we currently have active are: credit card, PayPal and PayPal with three instalments.

You can find out more here

By selecting the size, colour or model you will see if the product is currently in our warehouse, and therefore can be shipped immediately, or if it will take a few days to be received, and therefore to be sent to the address indicated during the purchase. 

If the product is not in stock, you can request that we notify you as soon as it is back in stock. 

If a product is temporarily out of stock, you can click on the "Notify me" button on the product page and a modal window will automatically open where you can introduce your email address. As soon as the product is available again, you will receive an email with the notification and the direct link to the product so that you can buy it. 

Your product may be back in stock soon. If you want us to notify you as soon as it is back in stock, we recommend that you request the “Notify me” service on the product page.  

Your product may be back in stock soon. If you want us to notify you as soon as it is back in stock, we recommend that you request the “Notify me” service on the product page.  

If the product you are looking for is not in our catalogue, or you want to know, if and when it will be available again, you can contact our customer service department and we will try to get it for you, whenever possible, as soon as possible. 

Within a maximum of 24 hours, the recipient will receive an email with the Online Gift Card and a 16-digit code, the amount available to buy in the GreenlandMX online store, as well as a personal message which surely will be a surprise. 

If you have made a mistake with the recipient's email address, we recommend that you contact our Customer Service Department as soon as possible.

Choose the amount you want.

No, we are sorry. You cannot purchase a gift card using another gift card during purchase.  

Of course. If your Online Gift Card balance does not cover the entire purchase, you can easily pay the difference using your own credit or debit card or PayPal account. Simply select your preferred method and proceed with the payment as normal. 

Remember to have everything ready when you start your purchase. 

If you have any questions using your Online Gift Card, or if you can't find the code, or you experience a problem during the process, please do not hesitate to contact our customer service department. 

With the GreenlandMX Online Gift Card you can buy any product from our catalogue, at any time, and without an expiry date. That's what is called flexibility! 

Just keep in mind that you cannot purchase a gift card using another gift card. 

No, we are sorry. Remember that gift cards are not transferable, refundable or exchangeable for the card amount in cash. 

Giving a Gift Card has never been easier. Just follow this link, fill in your data and those of the recipient, choose the amount you want to give and write a personal message to surprise that special person. Then continue with the normal buying process, choose the payment method you prefer, and that's it! Easy, fast and convenient, isn’t it? 

You can see step-by-step how to buy your gift card here

No, we are sorry. Online gift cards are not transferable, refundable or exchangeable for the card amount in cash. 

You can check our full return policy here

Redeeming your Online Gift Card is very simple. You just have to add all the products you want to the cart, continue with the normal buying process and on the Payment Methods screen enter the 16-digit code of your Online Gift Card in the field that you will find as the last option. 

As soon as you click on “Redeem” you will be able to see the amount of your Online Gift Card discounted on the cart summary that you will find on the right side of your screen. 

You can see step-by-step how to use your gift card here

If you don't know or remember the current balance on your gift card, there are two ways to check it here:

• From My Account
• When you place an order, by entering the card as the Payment Method, you will automatically see a message with the amount you have left.

If you want to look for an accessory or spare part compatible with your motorcycle, the easiest thing to do is to use the search filter that you will find in the different categories or subcategories of the products, entering the make, year and model of your motorcycle. This will show the products that are compatible with your own bike. 

If you want to remove the motorcycle from the search filter, by clicking on "Clear filters" or "Delete motorcycle" you will be able to see all the products in the catalogue again. 

If you have or you have received a discount code, you can use it by entering the digits in the "Discount code" field and clicking on the "Apply" button that you will find both in the cart and during the buying process. This will deduct the corresponding discount from the amount of your purchase. 

No, we are sorry. Currently, we do not have a repair shop. 

l store of more than 400 m2 where you will find thousands of off-road products at your disposal, and a team of experts who will be happy to advise you at any time. 

You can visit us whenever you want from Monday to Friday from 10:30 a.m. to 7:00 p.m., and Saturdays from 10:00 a.m. to 2:00 p.m., at the address Pol. Ind. Montenuevo, Avda de Madrid, 18 09320 Valdorros (Burgos - Spain) - Exit 219 of the A-1 Madrid-Irún motorway. 

We are waiting for you! 

If you need help with your order, technical support or have any questions about any of the items in our catalogue, you can contact our customer service department by writing to info@greenlandmx.com or by calling 0034 947 593 907 (from 10:00 a.m. to 5:00 p.m.). Our colleagues will be happy to assist you in any way possible. 

If you need help with your order, technical support or have any questions about any of the items in our catalogue, you can contact our customer service department by writing to info@greenlandmx.com or by calling 0034 947 593 907 (from 10:00 a.m. to 5:00 p.m.). Our colleagues will be happy to assist you in any way possible. 

If you need to contact our customer service department you can:  

• Call us on (0034) 947 59 39 07 from Monday to Friday from 10:00 a.m. to 5:00 p.m. 

• We recommend you call us at the times of reduced influx of calls: from 2:00 p.m. to 3:30 p.m. 

• Please leave your phone number here , and we will contact you as soon as possible. 

• Write to us to info@greenlandmx.com, and we will respond within 24 hours. 

• Contact us through this form , and we will respond to your request within 24 hours.